Announcing faster, better privacy

Today we’re announcing even more efficient data privacy governance support for our customers with the Fides support desk.

Faster, better

Going forward, when you email with an enquiry or support request, it will be automatically processed by our support team’s ticketing system. 

From here, you will receive a confirmation email that your request has been received, after which a member of Ethyca’s Support team will follow up personally with guidance on your needs. 

Questions & Other Help

  1. What happens to my old or ongoing support requests?
     If you email about an existing or ongoing request, the support team will consolidate this with your open request and you can continue communicating in the new ticket.
  2. Will this actually be faster and better?
    Yes! Our support team will be able to track all our customer enquiries across Ethyca’s global customer base and ensuring the best data privacy and platform experts are available to respond to you as quickly as possible. 
  3. What if I need to speak human urgently?
    You can always still email your direct customer relationship manager. If you are unsure who this is, reach out to the Support team and they’ll connect you?
  4. What if I need quick responses when no one is available?
    You can always get help by joining the Fides Slack Community or by checking out Ethyca’s continuously expanding product and data governance docs website

 If you need anything, Ethyca’s team privacy engineering experts are standing by to guide you through your Data Privacy and AI Governance needs.

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